Help with the app

Open the app's Settings tab and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought with — subscriptions belong to the account, not the device. If it still doesn't unlock, check Settings › your name › Subscriptions to confirm the subscription is active, then email us.

All of it happens in your Apple Account, not in the app: open the Settings app, tap your name, then Subscriptions, and choose the plan there. A cancellation stops the next renewal and you keep access until the current period ends. An upgrade usually applies straight away; a downgrade starts at the next renewal.

Refunds for App Store purchases are handled by Apple rather than by us. Request one at reportaproblem.apple.com using the Apple Account that made the purchase.

Check the file opens normally elsewhere first — password-protected PDFs and copy-protected books can't be converted, and a partly downloaded file from a cloud drive will fail. Converting out of PDF extracts text and images, so layout can shift; that's expected. If a file that should work doesn't, email us with the file type, roughly how big it is, and which tool you used.

Video encoding can't continue while the app is in the background — iOS suspends it. Keep the app open and the screen on for long videos. If the device is hot, let it cool first; heavy encoding slows down a lot when a device is thermally throttled.

In the app's Files tab. They're also visible in the iOS Files app, under On My iPhone, in the app's own folder — so you can move them into iCloud Drive or anywhere else from there.

No. Everything runs on your device, which is why it all works in airplane mode. See the Privacy Policy for the full detail.